Privacy Policy | Synaptide

1. Introduction

Synaptide ("we", "us", "our") is committed to handling personal data responsibly. This Privacy Policy explains what personal data we collect when you use our website at synaptide.pro or enrol in one of our online courses, how we use it, and your rights regarding that data.

Our registered address is 83/15 Thonglor Soi 13, Watthana, Bangkok 10110, Thailand. For privacy-related enquiries, contact us at [email protected].

This policy applies to all personal data we collect. By using our website or enrolling in a course, you acknowledge that you have read this policy.

2. Data We Collect

2.1 Information you provide directly

Name and email address when you submit an enquiry form
Phone number if you choose to provide it in the contact form
Payment details processed via our payment provider (we do not store card data directly)
Course forum posts and community contributions
Post-course survey responses if you choose to submit them

2.2 Information collected automatically

IP address and browser type for security and analytics purposes
Pages visited, time spent, and actions taken on our website (via analytics cookies, if consented)
Cookie preferences stored in your browser's localStorage

2.3 Legal basis for processing (PDPA, Thailand)

We process personal data under Thailand's Personal Data Protection Act B.E. 2562 (PDPA). The legal bases we rely on are: consent (for marketing communications and analytics cookies), contract performance (for course delivery and payment), and legitimate interests (for security, fraud prevention and improving our courses).

2.4 Retention periods

Enquiry form data: retained for 12 months from submission, then deleted
Enrolment and payment records: retained for 5 years for legal and accounting purposes
Forum posts: retained for the duration your account is active; deleted within 30 days of account closure on request
Analytics data: aggregated and anonymised after 26 months

3. How We Use Your Data

To respond to enquiries and provide information about our courses
To process enrolment and deliver course access
To provide mentor feedback and forum access
To issue completion records at the end of a course
To send course-related communications (schedule updates, new material notifications)
To understand how our website is used and improve it (analytics, where consent is given)
To comply with legal obligations under Thai law

We do not use your personal data to send unsolicited marketing. If you opt into course-related communications, you may withdraw at any time by contacting us at [email protected].

4. Data Sharing

We do not sell personal data to any third party. We may share data with the following categories of service providers, solely for the purpose of delivering our services:

Payment processors (for enrolment transactions — they process payment data under their own privacy policies)
Email service providers (for course communications)
Analytics services (Google Analytics, only if you have consented to analytics cookies)
Cloud hosting providers (for website and course platform hosting)

Any third party with whom we share data is required to process it only according to our instructions and in compliance with applicable data protection law.

5. Data Security

We use industry-standard measures to protect personal data, including encrypted connections (HTTPS) for all data transmitted via our website, access controls limiting who can view personal data within our team, regular review of our security practices, and a procedure for notifying affected individuals and relevant authorities in the event of a data breach, in accordance with PDPA requirements.

No transmission over the internet is entirely without risk. If you have concerns about the security of data you have submitted, contact us at [email protected].

6. Cookies

We use cookies and similar technologies on our website. A full explanation of the types of cookies we use, their purpose and how to manage your preferences is available in our Cookie Policy.

7. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your data where there is no legal basis for continued processing
Right to data portability: Request your data in a structured, machine-readable format where technically feasible
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time where processing is based on consent
Right to lodge a complaint: File a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a valid request.

8. Third-Party Links

Our website may link to external resources, including documentation for tools covered in our courses. We are not responsible for the privacy practices of those external sites. We recommend reviewing the privacy policy of any external site you visit.

9. Children's Privacy

Our courses and website are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, contact us at [email protected] and we will promptly delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify active course participants by email. Continued use of our website after changes are published constitutes acceptance of the updated policy.

11. Contact

For any questions about this Privacy Policy or how we handle your personal data:

Email: [email protected]
Address: 83/15 Thonglor Soi 13, Watthana, Bangkok 10110, Thailand
Phone: +66 89 730 4216